SAP Careers Bulk hiring fresher for Associate Solution Support Engineer. Candidates with Bachelor’s degree or equivalent to work at Bangalore location. The detailed eligibility and application process are given in below.
Details About SAP Careers Recruitment 2024:
Company Website: www.sap.com
Job Role: Associate Solution Support Engineer
Qualification: Graduation / Post Graduation
Experience: Fresher
Batch: Recent Batches
Salary: ₹ 3 to 8 LPA (Expected)
Location: Bangalore
Last Date: ASAP
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About Company:
SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor. Wikipedia
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About the Team:
Delight Customers. Always! is our leading vision as members of Technical Support, Concur.
Technical Support, Concur engineer receives issues faced by customers for our market leading cloud-based spend solution. The engineer researches on issue(s) across various resources, troubleshoots the problems and provides prompt resolution to the customer within the SLA Timelines. The SAP Technical Support, Concur is often consultative & addresses intermediate to advanced service-related issues.
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Roles & Responsibilities for SAP Careers:
- Win customer loyalty by creating memorable experiences for customers.
- Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
- Develop and maintain strong functional and technical product knowledge.
- Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.
- Resolve customer issues with transparency and urgency.
- Maintain ownership of the issue, manage client expectations & drive deliverables.
- Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
- Create availability in daily schedule for customer calls.
- Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
- Participate in (or drive, as requested) minor projects or initiatives.
- Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
- Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
- Conduct all external facing communication in a professional manner, and to a high level of customer service.
- Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.
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Role Requirements for SAP Careers:
- Bachelor’s degree or equivalent
- External customer facing experience preferred
- Technical background with understanding of SQL preferred
- 0 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred
- Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)
- Display passion for & responsibility to the customer, business & team
- Ability to work in a diverse cultural environment and be agile for change
- Research based learning oriented, analytical mindset for expert problem solving
- Task based, process driven approach to achieving objectives
- Schedule flexibility working on the weekdays & weekends
- Ability to communicate in a foreign language is highly preferred
- Preferable experience with SAP Concur products or on similar SaaS / Cloud products
- Preferable experience on Finance & Accounts, knowledge in SQL, Python or any programming language for automation
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How To Apply SAP Careers Recruitment 2024?
All interested and eligible candidates can apply for SAP Careers Recruitment before the following link is expired.
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