Cognizant Off Campus Drive 2024:- Cognizant Hiring freshers for Process Executive – Data Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. (Cognizant Off Campus Drive 2024)
Cognizant Off Campus Drive 2024:-
| Company Name | Cognizant |
| Job Role | Process Executive – Data |
| Qualification | Any Bachelor’s Degree |
| Branch | Any Branches |
| Batch | 2019, 2020, 2021, 2022, 2023 & 2024 |
| Salary | Up to 5.1 LPA (Expected) |
| Experience | Fresher |
| Location | Chennai |
Responsibilities For Candidates:-
- Business / Customer:
- Connect with the customer through various channels, including chat support
- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
- Create, verify and upload stock keeping units into the ERP
- Project / Process:
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes.
- VSG supports coordination of vendor dispatch for IT related equipment failures.
- Raise work orders to the appropriate issues identified and assign them to the technicians to go to the store and get them rectified.
- Process predefined number of transactions as assigned and respond to data requests.
- Take responsibility to provide information accurately and also research and revert on information related to tracking of orders, shipping rates issues, delivery issues
- Receive content for Stock keeping unit build from the Content writing team in the form of standard Template.
- Build the Stock keeping unit in Product data base manager based on the information provided in the standard template.
- Ensure error free documentation of incident tickets / work orders.
- Perform data cleansing and data enrichment activities of customer’s catalog/ master data base.
- Document & Track each transaction in the CRM/ Application as per the process guidelines.
- Collects information from the applicable Process owner(s) regarding resolution status and other activities that may impact or have already impacted Clients.
- Make initial assessments of Events to determine whether they can be answered or resolved by the applicable Process owner(s) of the IT Service Desk & transfer responsibility for resolution to the respective Process owner(s) of other Processes for the remainder.
- Provides the ability for Clients to:
- Submit Events, including complaints regarding the quality of IT services and other inquiries regarding hardware, software, and IT services.
- Submit orders for items within either the Service Catalog or other applicable mechanisms.
- Handles voice, email, and web forms of transactions, as listed below
- inbound calls on customer complaints
- For CPU:
- Answer inbound calls from shareholders and prospective shareholders Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism.
- Adhere to CPU call handling requirements while interacting with customers.
TCS Recruitment Drive 2024:- Click Here
Selection Process For Drive:-
- Application Screening
- Online Assessment
- Technical Interviews
- HR Interview
- Selection (Cognizant Off Campus Drive 2024)
About Cognizant Company:-
Apply Link:- Click Here
How to Apply for Cognizant Off Campus Drive 2024?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.