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Wipro Recruitment Drive Fresher
Wipro Hiring freshers for System Engineer Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.
Check Wipro Drive Eligibility Criteria:- Click Here
Qualifications
- Any Graduation & Any Stream 2017, 2018, 2019, 2020, 2021 & 2022
Responsibilities
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Wipro Recruitment Drive Fresher | For System Engineer:- Click Here
About Wipro
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
How To Apply :- Interested Candidates Can Register on Below Apply Links
Apply For :- Click Here