Wipro Hiring Fresher Drive 2023 | For Customer Service Representative


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Eligibility Criteria

  • B COM, BA, BCA, BBA, BHM, BSC, BCS, BE, B Tech, MBA in Any Branches and 2017, 2018, 2019, 2020, 2021, 2022 & 2023



    • Customer Service through calls, Chats & emails
    • Ensure timely and accurate service delivery at defined productivity levels
    • Build client & domain knowledge to be able to deliver a resolution on the first conversation
    • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
    • Maintain Internal & Client level delivery quality on calls, chats & email conversations
    • Adhere to Customer Service Attendance & Accountability policies
    • Execute issue /query resolution and ensure proper documentation & follow-up
    • Identify, share and support operational improvements
    • Experience 0- 2 yrs
    • Excellent communication skills
    • Should be flexible to work in rotational shifts
    • Proficient in computer usage and Basic knowledge on MS Office
    • Defined career roadmap which offers growth opportunities
    • Performance based incentive program**
    • Investment in talent development and skills enhancement
    • Work life balance with 5 day work week
    • Collaborative environment with best in class professionals
    • Focus on colleague engagement and fun@work
    • Depends on Process/Client alignment


How To Apply :- Interested Candidates Can Register on Below Apply Links 



Apply For:- Click Here


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