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- Any Bachelor’s or Master’s in Any Branches and 2018, 2019, 2020, 2021, 2022
- Interrogate internal and external systems to gather information to validate Know Your Customer (KYC) details, ensuring customer records are accurately maintained and are up to date within defined SLAs.
- Prompt escalation of suspicious transactions/ profile.
- Balance different viewpoints and customer / client insight with policies to reach the right customer outcome that is within the best interest of the Bank to create customer advocacy.
- Exercise own judgement within the clearly defined parameters of the process to analyze factual customer information against a variety of sources.
- Document discrepancies, where appropriate, for further investigation and repair following defined processes.
- Work closely with the Team Leader and the wider Team to deliver exceptional performance.
- Work with and take on any feedback provided by the Quality team to ensure that all tasks completed are to a high standard.
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