Capgemini Recruitment Drive Fresher | For Contact Support Group

Capgemini Recruitment Drive Fresher


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Capgemini Recruitment Drive Fresher

Capgemini Hiring freshers for Contact Support Group Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.



Check Capgemini Drive Eligibility Criteria:- Click Here



  • Candidates must have completed any 3-year Diploma in 2021 & 2022
  • Candidates must have completed any 3-year graduation in 2021 & 2022



  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket Keep customers informed on status etc
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution.
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues


Capgemini Recruitment Drive 2022 | For Contact Support Group:- Click Here


About Capgemini

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.


How To Apply :- Interested Candidates Can Register on Below Apply Links 



Apply For :- Diploma Click Here


Apply For :- Graduate Click Here


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