Amdocs Off Campus Drive 2024 | For Associate Technical & Business Operations Analyst

Amdocs Off Campus Drive 2024:- Amdocs Hiring freshers for Associate Technical & Business Operations Analyst Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. (Amdocs Off Campus Drive 2024)

 

Amdocs Off Campus Drive 2024:-

Company Name Amdocs
Job Role Associate Technical & Business Operations Analyst
Qualification Any Bachelor’s Degree Or Master’s Degree
Branch Any Branches
Batch 2019, 2020, 2021, 2022, 2023 & 2024
Salary INR 10.2 LPA*
Experience Fresher
Location Gurgaon
Amdocs Off Campus Drive 2024
Amdocs Off Campus Drive 2024

Responsibilities For Candidates:-

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution. 
  • You will perform queue management for assigning tickets to other teams and follow up for timely resolution while keeping track of SLAs. 
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude. 
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will have to work in various shifts on rotation basis
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs. 
  • You will ensure crystal clear communication and documentation as a point of contact. 
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected. 
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
  • You will work on health check, monitoring of system and sending regular reports.

 

TCS Recruitment Drive 2024:- Click Here

 

Selection Process For Drive:-

  • Application Screening
  • Online Assessment
  • Technical Interviews
  • HR Interview
  • Selection (Amdocs Off Campus Drive 2024)

 

About Amdocs Company:-
Amdocs provides software and services for communications and media service providers. The company operates in 85 countries,​​ with its headquarters in St. Louis, Missouri, and has approximately 30,000 employees globally as of 2022. Shuky Sheffer is the chief executive officer (CEO) and president.

 

Amdocs Off Campus Drive 2024

Apply Link:- Click Here

 

How to Apply for Amdocs Off Campus Drive 2024?

  1. Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
  2. Click on “Apply Online”.
  3. If you have not registered before, create an account.
  4. After registration, login and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Provide accurate information in your application.
  7. Verify that all the details entered are correct.
  8. Submit the application form after verification.

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