IBM Recruitment Drive 2024 | For Technical Support Engineer

IBM Recruitment Drive 2024:- IBM Hiring freshers for Technical Support Engineer Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. (IBM Recruitment Drive 2024)

IBM Recruitment Drive 2024:-

Company Name	IBM
Job Role	Technical Support Engineer
Qualification	Any Bachelor’s or Master’s Degree
Branch	Any Branches
Batch	2019, 2020, 2021, 2022, 2023 & 2024
Salary	As per Company Standards
Experience	Fresher (0 – 2)
Location	Bangalore

Responsibilities For Candidates:-

Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause.
Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.

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